How to Activate Your Canada Telus eSIM: iPhone & Android Guide

Getting started with your Canada Unlimited - Mega Data Plan with Free Calling & SMS is simple.

Since your plan operates on the robust Telus network, you will enjoy excellent coverage across Canada once activated.

Follow this guide to activate and set up your eSIM.

Step 1: Submit Activation Details (Required)

Important: You must schedule your activation date before your trip, or the service will not work.

You will receive an email to submit your Activation Date & EID. Please submit your details via the link below:

Click to Submit Activation Info

• Activation Time: Your plan activates between 00:00 - 05:00 (PST) on your selected date.
• Need Immediate Activation? Contact us on WhatsApp for urgent help:

  Chat on WhatsApp (+852 9290 0577)

Step 2: Device Checklist

Before installing, please confirm:

• Wi-Fi Connection: Must be connected to the internet.
• Device Unlocked: Phone is not carrier-locked.
• Correct EID: Ensure the EID provided is correct.

Option 1: Automatic Installation (Recommended)

When your eSIM is ready, your device will show a message that a new mobile plan is available.

1. Look for a notification on your screen saying "Carrier Cellular Plan Ready to Be Installed" or "New mobile plan is available".
2. Tap Continue or Download eSIM.
3. Your phone will handle the installation in the background.

Option 2: Manual Installation

If you don’t see the automatic notification, don't worry. You can find the pending plan in your settings.

For iPhone Users (iOS)

1. Open Settings.
2. Tap Cellular (or Mobile Data).
3. Look for the banner "Carrier Cellular Plan Ready to Be Installed" or tap Add eSIM.
4. Select the pending PhoneBox or Telus plan.
5. Follow the on-screen prompts to complete installation.
6. Ensure Data Roaming is turned ON for this new eSIM.

For Android Users

(Steps may vary slightly by model)

1. Open Settings.
2. Go to Network & Internet or Connections.
3. Select SIMs or SIM Manager.
4. Tap Add eSIM or Download eSIM.
5. Follow the on-screen instructions to download your plan.
6. Once installed, toggle the eSIM ON and enable Data Roaming.

Troubleshooting

If the installation option doesn't appear or fails, try these quick fixes:

• Check Wi-Fi: Disconnect and reconnect to your Wi-Fi network.
• Restart Device: A simple restart often triggers the "New Plan" notification.
• Manual Search: Go to Settings > General > About to see if a carrier update is waiting.
• Network Selection: If you have no signal, try manually selecting Telus in your Network Selection settings.

Need Support?

If you have submitted your activation details but still cannot connect:

Contact ByteSIM Customer Support