troubleshooting

Deleted your Travel eSIM or switched to a new phone? Learn what happens after deleting, resetting, or changing devices, whether you can reinstall your eSIM, and what to do next.

Using a travel eSIM but Personal Hotspot isn't working? Follow our step-by-step troubleshooting guide to fix hotspot issues, APN settings, and slow or unstable connections.

Wondering why your eSIM data ran out so quickly? Follow step-by-step troubleshooting to confirm your usage, find the cause, and know what to do next.

Travel eSIM stopped working? Learn the most common causes and follow our step-by-step troubleshooting guide to quickly get your eSIM back online while traveling.

eSIM installed but not working? Learn how to activate your travel eSIM correctly with our 6-step troubleshooting guide to fix no signal, no internet, APN, and network connection issues.

eSIM QR code not working? Learn what "eSIM Not Supported," "eSIM Cannot Be Added," "Unable to Activate eSIM," and "Plan Already in Use" really mean, plus step-by-step fixes based on real customer support cases.