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Encounter "Cellular Plans From This Carrier Cannot Be Added" Error

Jan 30,2024 | wilming


When you try to insert a SIM/eSIM into your device you may encounter the error message---- " Cellular Plans From This Carrier Cannot be Added". It can occur due to several reasons, typically related to network issues or device compatibility. Here are some possible reasons for this error and ways to cope with it:

Network Issues

Photo mobile phone with no service screen communication cellular problem bad connection concept photo

Photo mobile phone with no service screen communication cellular problem bad connection concept photo

Poor or no network coverage can prevent your device from connecting to your carrier's server, resulting in this error message. To cope with this, try the following steps:

  • Check your signal strength

Make sure you have a strong cellular signal and in the network coverage of your provider. If the signal is weak, move to a location in good network conditions.

  • Toggle off airplane mode

Turn on airplane mode for a few seconds and then disable it. This can sometimes reset the cellular connection and solve network issues.

  • Turn on "Data Roaming" on the SIM/eSIM

Make sure that the " Data Roaming" option of your SIM/eSIM is toggled " On". Sometimes, the reason why you have no access to network is just setting problem like this, very simple but important.

How To Fix Cellular Data Not Working On iPhone How To Fix Cellular Data Not Working On iPhone

Device Compatibility

Free photo tablet, smartphone and smart watch

photo tablet, smartphone and smart watch

Some devices may be locked to a specific carrier or have certain restrictions that prevent the addition of an eSIM from a different carrier. To cope with this, consider the following options:

  • Check device compatibility

Consult your device's user manual or contact the device manufacturer to determine if your device supports eSIM and is not locked to a specific carrier.

Here is [ *the lastest list of eSIM compatible devices ](https://bytesim.com/pages/esim-compatible-devices) to check

  • Unlock your device

If your device is carrier-locked, you may need to contact your carrier to unlock it. Once unlocked, you should be able to add a cellular plan from other carriers.

To check if a phone is unlocked in iOS, you can follow these steps:

For iOS:

  1. Open the Settings app on your iPhone.

  2. Tap on " Cellular" or " Mobile Data" depending on your device's language settings.

  3. Look for the option " Cellular Data Options" or " Mobile Data Options" and tap on it.

  4. If you see an option called " Cellular Data Network" or " Mobile Data Network," it indicates that your iPhone is unlocked. This option is only visible on unlocked devices and allows you to manually edit cellular network settings.

Additionally, if you're traveling and have a different SIM card inserted in your iPhone, and you can make calls or access mobile data using that SIM, it's another indication that your iPhone is unlocked.


For Android:

  1. Open the Settings app on your Android phone.

  2. Locate and tap on the " Network & internet" or " Connections" option.

  3. Look for " Mobile network" or " SIM cards" and tap on it.

  4. Check for an option called " Network operator" or " Carrier" or " SIM status."

  5. If you can see the name of your current or preferred network operator, it generally means that your Android phone is locked to that network. If you see multiple network operators or a selection option, it usually means your phone is unlocked and can be used with different SIM cards.

*Please note that these steps may vary slightly depending on the specific Android phone brand and model.

Carrier Restrictions

Free photo new normal at the office with face mask

photo new normal at the office with face mask

Certain carriers may have restrictions in place that prevent the addition of cellular plans from other carriers. To cope with this, you can try the following:

  • Contact your carrier

Reach out to your current carrier's customer support to inquire about any restrictions or limitations on adding cellular plans from other carriers.

  • Explore alternative options

If your current carrier does not allow the addition of other cellular plans, you may need to consider switching to a different carrier that offers more flexibility with eSIM options.

It is important to note that these suggestions may not resolve the issue in all cases. If you continue to encounter the "Cellular Plans From This Carrier Cannot be Added" error message, it is recommended to contact your device manufacturer or the respective carrier's customer support for further assistance.

To Learn More:

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