Encounter "Unable to Activate ESIM" on My Phone
Sep 28,2023 | Tom
When you have scanned the eSIM QR code, and want to activate it, you may encounter this error" Unable to Activate eSIM".
This usually occurs when you have installed an eSIM but haven’t yet arrived at your destination country/region. Regardless of whether it displays " Activating" or " Activation Failure," you can rest easy knowing that the eSIM is fully installed. Once you arrive at your destination and are within the network coverage area, the activation process will be finished.
If you have arrived at your destination and still display this error, no worry, here we provide a few steps for you to cope with this:
- Restart your device
If any phone problem occurs, the first of all resolutions is to restart your phone. In many cases, it does work! Start by performing a simple restart of your device. This can help clear temporary glitches or minor software hiccups that might be preventing the eSIM from activating.
- Check your network connection
Ensure that you have a stable internet connection, whether it's through Wi-Fi or cellular data. A weak or unstable connection can cause issues during the eSIM activation process. Try switching between Wi-Fi and cellular data or connecting to a different network to see if it resolves the problem.
- Disable and re-enable the eSIM
Go to your device's settings and locate the eSIM settings. Disable the eSIM and wait for a few moments before enabling it again. This can refresh the connection and may help resolve the activation issue.
- Update your device's software
It's essential to keep your device's software up to date. Manufacturers often release software updates that address various issues and improve system stability. Check for any available updates for your device and install them if necessary.
- Contact your cellular carrier
If the above steps do not resolve the issue, it's recommended to reach out to your cellular carrier or eSIM issuer for assistance. They will have specific troubleshooting steps or may need to activate the eSIM from their end.
* Click here to get more FAQs about eSIMs
Remember, the troubleshooting steps may vary slightly depending on the device and operating system you are using. It's always a good idea to consult the user manual or support documentation for your specific device if you need further guidance.
To Learn More:
- How to manage data usage on my Pixel/Samsung/Huawei?
- How many eSIMs can I add to my phone?
- Should I turn off an eSIM?
- How to check which eSIM/SIM is working on my phone?
- Can I use my primary number when using my eSIM?
- Can I always keep my eSIM?